WHAT WE DO
GLOBAL EXPERTISE
GLOBAL OFFICES
CLIENT LIST
CAREERS
NEWS
 
Library
   
 
Keywords Category
Programme    
   
 
System has retrieved a total of 83 record(s)
 
Topic       Category
   
 
 
 
How to Achieve Blended Workflow Learning: Smart Strategies and Tested Techniques
This report examines the challenges of implementing Blended Workflow Learning. It also outlines, and provides tips for using, the components of a blended learning solution. 
 
pdf
 
Training Workshop
 
24/06/2010
Articles
   
         
   
 
 
 
Why Learning Has a New Logic: The Rise of Blended Workflow Learning
This report examines the increasing popularity of Blended Workflow Learning. It also outlines the factors and benefits of blended learning.
 
pdf
 
Training Workshop
 
24/06/2010
Articles
   
         
   
 
 
 
Leader vs. Manager: What's the Distinction?

"What's the difference between a leader and a manager?" To know the answer, download our article.

 
pdf
 
Leadership Development
 
24/06/2010
Articles
   
         
   
 
 
 
AchieveGlobal Survey Analysis: Learning in Difficult Times
AchieveGlobal decided to use the current economy as a litmus test to see how learning and development initiatives are faring in the face of stinging cutbacks and budgetary belt-tightening.
 
pdf
 
Leadership Development
 
23/06/2010
Articles
   
         
   
 
 
 
The Basic Principles: Building Blocks of Trust

The pressure on leaders to perform - under the most trying conditions - has never been greater. Leaders and employees report working longer and harder to meet higher expectations, often with fewer resources.

 
pdf
 
Leadership Development
 
23/06/2010
Articles
   
         
   
 
 
 
Developing the 21st Century Leader

Recently, AchieveGlobal conducted an extensive worldwide research study to investigate what's needed for leaders in the 21st Century to be successful. To learn more, download the report.

 
pdf
 
Leadership Development
 
23/06/2010
Articles
   
         
   
 
 
 
At the Helm of Federal Reform: How Government Leaders Navigate for Success

Much of the responsibility for transformation rests on the shoulders of leaders within the federal government. But what is tha nature of the issues that confront managers who are at the helm of government agencies?

 
pdf
 
Leadership Development
 
23/06/2010
Articles
   
         
   
 
 
 
Surveying the Sales Landscape: B2B Response to a Changing Economy
Discover how organisations and sales professionals have determined their approach to increase sales opportunities.
 
pdf
 
Sales Effectiveness
 
23/06/2010
Articles
   
         
   
 
 
 
Leading Innovation brochure

To learn more about Leading Innovation -  From Concept to Customer ValueTM, please download our brochure.

 
pdf
 
Leading Innovation
 
14/05/2010
Catalogs
   
         
   
 
 
 
Leading Innovation Research Report

Leading Innovation: Insights From the Real World. So how do you make innovation happen? To learn more, please download our research report.

 
pdf
 
Leading Innovation
 
14/05/2010
Articles
   
         
   
 
 
 
The Path to Sales Effectiveness
Honed through more than 40 years of research and industry experience, AchieveGlobal's point of view is that successful selling means creating mutually valuable, long-term relationships with customers.
 
pdf
 
Sales Effectiveness
 
11/05/2010
Articles
   
         
   
 
 
 
Change and Innovation Quick Read
Carving Yin from Yang: The Curious Split Between Change and Innovation
 
pdf
 
Leading Innovation
 
28/04/2010
Articles
   
         
   
 
 
 
AchieveGlobal Asia Public Seminar Schedule 2010
Click here to download AchieveGlobal Asia Public Seminar Schedule 2010.
 
pdf
 
Training Workshop
 
25/03/2010
Catalogs
   
         
   
 
 
 
Click here to download AchieveGlobal's Programs & Services Guide
 
pdf
 
Certifications
 
10/03/2010
Catalogs
   
         
   
 
 
 
Click here to download AchieveGlobal's Corporate Capabilities Brochure
 
pdf
 
Certifications
 
10/03/2010
Catalogs
   
         
   
 
 
 
Survey Analysis: Employee Motivation by Generation Factors

AchieveGlobal conducted a study of 300 individuals in the workforce to identify the goals and motivations of workers across generations.

 
pdf
 
Leading Innovation
 
14/01/2010
Articles
   
         
   
 
 
 
Leadership in Challenging Economic Times

AchieveGlobal recently investigated how leaders are reacting to economic turmoil by conducting a research study with 250 managers in March 2009. The intriguing results of the survey are showcased in our new quick read.

 
pdf
 
Leadership Development
 
1/01/2010
Articles
   
         
   
 
 
 
Change Is a Given: Now What?

Economic turmoil. Retrenchment. Uncertainty. It seems every financial woe has hit business at once, leaving us in a frenzy, and not knowing what to expect next.

 

 
pdf
 
Sales Effectiveness
 
4/06/2009
Articles
   
         
   
 
 
 
Living Your Vows In A Whirlwind Economy

In today’s economy, selling needs to be more like a marriage and less like a whirlwind romance. The concept is - Predictable long-term revenue growth requires enduring, mutually beneficial customer relationships.

 
pdf
 
Sales Effectiveness
 
4/06/2009
Articles
   
         
   
 
 
 
Revving Up Revenue In An Ailing Economy

Successful sales organizations weather tough times with thoughtful initiatives, skilled salespeople, and healthy client relationships.

 
pdf
 
Sales Effectiveness
 
4/06/2009
Articles
   
         
   
 
 
 
Worldwide Trends in Employee Retention Report

Whether you’re thriving in a rapidly expanding bull market or floundering to escape the grips of a bear market, attracting and retaining talented employees is key to long-term success.

 
pdf
 
Leadership Development
 
17/04/2009
Articles
   
         
   
 
 
 
To Be or Not To Be Consultative

What does consultative selling mean? And why, after decades of talking about it, do organizations still think it’s worth the considerable effort required?

 
pdf
 
Sales Effectiveness
 
6/03/2009
Articles
   
         
   
 
 
 
The Generational Divide: Crucial Consideration or Trivial Hype?

Where do real differences among generations end and generational stereotypes begin? To what degree is the issue of multigenerational workforces a matter of anectdotal hype?

 
pdf
 
Leadership Development
 
2/03/2009
Articles
   
         
   
 
 
 
Superior Sales Performance

Superior sales performance results from the organization-wide commitment to attracting new customers while increasing the profitability of existing customer relationships.

 
pdf
 
Sales Effectiveness
 
10/02/2009
Articles
   
         
   
 
 
 
What Customers Want and How to Provide It

As times become increasingly competitive, to achieve and maintain a leadership position in the marketplace, it is critical that organizations instill the attitudes and behaviors associated with superior customer service.

 
pdf
 
Customer Service
 
14/01/2009
Articles
   
         
   
 
 
 
Angst in the Garden of Customer Delight
To build customer loyalty, begin by asking, “What do customers really want?”
 
pdf
 
Customer Service
 
14/01/2009
Articles
   
         
   
 
 
 
Ensuring Leadership Continuity

Current Trends in Succession Planning for C-Suite Executives

 
pdf
 
Leadership Development
 
29/12/2008
Articles
   
         
   
 
 
 
Creating a Change-Capable Workforce

Change as a central element in an organization's survival strategy needs little elaboration. Most organizations today are contemplating one or more change initiatives, to block threats or seize opportunities.

 
pdf
 
Leadership Development
 
29/12/2008
Articles
   
         
   
 
 
 
Stellar Implementation Tools

In today's economy, how can any one company be as quick as a start-up, as comprehensive as a multinational and as cutting-edge as a vertical player?

 
pdf
 
Leadership Development
 
29/12/2008
Articles
   
         
   
 
 
 
Shaping the Customer's Experience: How Humans Drive Retail Sales In a Ferocious Economy
In today's tough retail environment, what the customer feels-the unique, positive emotions engendered by a skilled and dedicated associate - spells the difference between loyalty and indifference.
 
pdf
 
Customer Service
 
29/12/2008
Articles
   
         
   
 
 
 
Waking up to the Changing Expectations of your Customers
As customers become increasingly savvy, organizations are finding that creating customer loyalty is harder now than ever before.
 
pdf
 
Customer Service
 
29/12/2008
Articles
   
         
   
 
 
 
The Standard Raises the Bar for the Standards of Excellent Service
When a company truly recognizes that its strength comes from its customers, nothing less than stellar customer service performance is tolerated.
 
pdf
 
Customer Service
 
29/12/2008
Articles
   
         
   
 
 
 
Invasion of the Tire-Kickers: Revving Up Revenue in an Alling Economy
Successful sales organizations weather tough times with thoughtful initiatives, skilled salespeople, and healthy client relationships.
 
pdf
 
Sales Effectiveness
 
29/12/2008
Articles
   
         
   
 
 
 
Living Your Vows in a Whirlwind Economy
In today's economy, selling needs to be more like a marriage and less like a whirlwind romance.
 
pdf
 
Sales Effectiveness
 
29/12/2008
Articles
   
         
   
 
 
 
Ten Steps to Better Sales Training
How to budget your training resources so you get the most lucrative rewards.
 
pdf
 
Sales Effectiveness
 
29/12/2008
Articles
   
         
   
 
 
 
Sensational Sales Management
Discover how today’s most successful sales managers optimize team performance in a changing and challenging marketplace
 
pdf
 
Sales Effectiveness
 
11/12/2008
Articles
   
         
   
 
 
 
Conquering the Competition
As satisfying as it is to win any deal, it is even more compelling to win when you are in a competitive situation.
 
pdf
 
Sales Effectiveness
 
11/12/2008
Articles
   
         
   
 
 
 
Managing to Win

Buying organizations often respond by reducing discretionary funding, raising investment hurdles and adding decision makers to their buying processes-all resulting in increasingly complex sales cycles.

 
pdf
 
Sales Effectiveness
 
10/11/2008
Articles
   
         
   
 
 
 
Let's Make a Deal

Most sales cycles end with a negotiation phase, and over time, this phase of the sales process has become increasingly complex.

 
pdf
 
Sales Effectiveness
 
7/11/2008
Articles
   
         
   
 
 
 
Staring Into the Leadership Void Quick Read

Succession planning is a lot like writing a will. Even when you want to provide for the future, you tend to put it off until you get a good scare.

 
pdf
 
Leadership Development
 
11/09/2008
Articles
   
         
   
 
 
 
How Successful Sales Organizations Compete in Todays Complex Global Marketplace
 
pdf
 
Sales Effectiveness
 
8/09/2008
Articles
   
         
   
 
 
 
Creating Sales Superstars
 
pdf
 
Sales Effectiveness
 
8/09/2008
Articles
   
         
   
 
 
 
Going for Customer Service Gold
For people who attended the 2002 Winter Games at Salt Lake City, another aspect of the events prove to be more memorable: the customer service provided by Olympic volunteers
 
pdf
 
Customer Service
 
4/08/2008
Publications
   
         
   
 
 
 
Stepping up to Supervision- Always a Big Adjustment... Now a Major Challenge
The step up from employee to supervisor has always been a big one. Taking on more assignments, getting work done through others, shifting from being a buddy to a boss any one of these transitions is a handful.
 
pdf
 
Leadership Development
 
24/04/2008
Articles
   
         
   
 
 
 
Effective Employee Training Supports the "Sales=Service=Sales" Success Formula at Coach
Learn how top-quality retailer Coach uses comprehensive training to build customer satisfaction and the Company's brand
 
pdf
 
Customer Service
 
7/04/2008
Articles
   
         
   
 
 
 
Getting Real: The Need for Genuine Leaders
The unprecedented upheavals of the last several years have created equally unprecedented challenges for leaders - from supervisors on the factory floor to executives in corporate suites throughout the world.
 
pdf
 
Leadership Development
 
1/12/2007
Articles
   
         
   
 
 
 
St Jude Medical- A road map for success for Sales Performance & Retention

AchieveGlobal’s PSS System sets St Jude Medical on the path to sales excellence in Asia

 
pdf
 
Sales Effectiveness
 
29/10/2007
Success Stories
   
         
   
 
 
 
Sharper Focus on Service Success Yields Competitive for RR Donnelley
AchieveGlobal helps printing solutions provider RR Donnelley achieve service excellence
 
pdf
 
Customer Service
 
29/10/2007
Success Stories
   
         
   
 
 
 
AchieveGlobal’s Selling Skills Programs Help DENTSPLY International Grow
With its 1,000 worldwide sales professionals all applying the same structured selling skills, this leading professional dental products manufacturer is properly positioned to achieve challenging revenue goals
 
pdf
 
Sales Effectiveness
 
29/10/2007
Success Stories
   
         
   
 
 
 
Stepping up to Supervision
During this 1-hour virtual session, we will discuss the problems surrounding today’s new supervisor, and the keys to success.
 
wmv
 
Leadership Development
 
29/09/2007
Video
   
         
   
 
 
 
Building Valuable Customer Relationships

This  webinar will show you how to get started on the path to delivering consistent, high-quality experiences from start to finish – and that will strengthen the bottom line.

 
wmv
 
Leadership Development
 
25/09/2007
Video
   
         
   
 
 
 
Strategies that Win Sales

Join two AchieveGlobal sales experts for a web conference to explore and discuss new actionable ways to enhance sales performance.

 
wmv
 
Sales Effectiveness
 
25/09/2007
Video
   
         
   
 
 
 
From Power Clash to Extra Cash: Aligning Functions to Sell through Service
 
pdf
 
 
24/07/2007
Articles
   
         
   
 
 
 
The Four Keys to Customer Loyalty
Through research and analysis, AchieveGlobal has identified four fundamental keys for delivering stellar service and unlocking customer loyalty
 
pdf
 
Customer Service
 
23/04/2007
Articles
   
         
   
 
 
 
Put the Big Rocks in First
Consultant Steve Feith recounts a lesson about the importance of connecting the employees with the organization`s vision, mission and strategy
 
pdf
 
Leadership Development
 
23/04/2007
Articles
   
         
   
 
 
 
Managing a Diverse Work Force
People are a vital resource in any organization. Every employee brings a unique combination of background, heritage, gender, religion, eduation and experiences to the workplace. Wise managers know how to tap into this rich source of new ideas and intellec
 
pdf
 
Leadership Development
 
23/04/2007
Articles
   
         
   
 
 
 
Inside the Minds of Corporate Leaders
Performance Priorities aligned with Top Business Issues
 
pdf
 
Leadership Development
 
23/04/2007
Articles
   
         
   
 
 
 
The Value of Internal Customer Service
A new white paper which explores the value of employees feeling satisfied, and what this brings to customer interaction.
 
pdf
 
Customer Service
 
23/04/2007
Articles
   
         
   
 
 
 
Interpersonal Skills: Vital Tools for Today's Senior Leader
Senior leaders must possess technical competence and enterprise-specific knowledge. Of greater importance, however, is their ability to work successfully with people
 
pdf
 
Leadership Development
 
23/04/2007
Articles
   
         
   
 
 
 
Leading from a Distance- Skills for Success
To participate efficiently in today's economy,leaders must be effective at managing technical and support teams whose members are scattered across many geographic boundaries.
 
pdf
 
Leadership Development
 
23/04/2007
Articles
   
         
   
 
 
 
Prospecting: Best Practices for New Business Acquisition
AchieveGlobal recently completed a global, two year study on the challenges facing today's sales organizations. One common theme emerged in this study: The urgent need to generate new business more proactively.
 
pdf
 
Sales Effectiveness
 
23/04/2007
Articles
   
         
   
 
 
 
Technology in the Sales Organization
So your sales organization has spent lots of money on a CRM or sales force automation system, a fancy Web site with customer ordering capabilities, and laptops for all the sales associates.
 
pdf
 
Sales Effectiveness
 
23/04/2007
Articles
   
         
   
 
 
 
SIP Research Report
In today's economy, how can any one company be as quick as a start-up, as comprehensive as a multinational and as cutting-edge as a vertical player?
 
pdf
 
Leadership Development
 
23/04/2007
Articles
   
         
   
 
 
 
What it Means to be Professional
What it Means to be Professional: Consultative Selling Today
 
pdf
 
Sales Effectiveness
 
23/04/2007
Articles
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #9
Is it service with a smile – or service with a snicker? Click here and judge for yourself.
 
mp3
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #8
Blunt Truth #37: If quota is the only goal, then quota is the only result. Click here to glimpse another way.
 
mp3
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #3
They’re not just employees – they’re also human beings, and adults at that. Why do so many managers forget that fact? Click here for an object lesson.
 
wma
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #5
Does corporate life have a purpose? Yes it does, if you define it. Click here to contemplate the void.
 
wma
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #4
Here’s to succession planning – if and when we ever do it! Click here to drown your sorrows
 
wma
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #2
The Millennials are everywhere – full of energy, multitasking, challenging everything. Meanwhile, grizzled Boomers struggle to connect. Click here to savor the irony.
 
wma
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #6
Heraclites said it in 500 BC: “All is change.” Yet many leaders still wrestle with that fundamental truth. Click here to see the results.
 
mp3
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #7
What happens when employees care about the business as much as you do? Click here for the steamy answer.
 
mp3
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
Micro Lessons for a Manic Workplace #1
It’s easy to say – “global economy.” But creating the seamless reality is no cakewalk. Click here to consider the challenge.
 
wma
 
Others
 
23/04/2007
Podcast
   
         
   
 
 
 
AG My Take
Human Resource Executive, Q&A with Sharon Daniels.
 
pdf
 
Others
 
23/04/2007
Articles
   
         
   
 
 
 
Effective Sales Processes lead to Success at Swarovski
Commitment in Sales Training pays Dividends in Performance
 
pdf
 
Sales Effectiveness
 
23/04/2007
Success Stories
   
         
   
 
 
 
Case managers tear up form letters, reach for phones to build better customer relationships
When CIGNA's Integrated Care division transitioned from correspondence to telephonic investigation, every job was redefined to support new customer service standards.
 
pdf
 
Customer Service
 
23/04/2007
Success Stories
   
         
   
 
 
 
Coca-Cola pioneers new standards for learning organization in China
In China, Coca-Cola`s business is growing by 40 percent a year. Recruitment of new managers and sales representatives thunders on, yet training methodology is much as it was 50 years ago.
 
pdf
 
Customer Service
 
23/04/2007
Success Stories
   
         
   
 
 
 
eBay tackles Customer Support Training Challenges
With eBay's phenomenal growth in recent years, the company was struggling to train new managers to be effective leaders.
 
pdf
 
Customer Service
 
23/04/2007
Success Stories
   
         
   
 
 
 
Shanghai Telecom turns to Sales Training to maintain edge over competition
Shanghai Telecom Co. of China Telecommunication Group utilized Leadership 2000, PSS and customized customer service training to improve its competitiveness in the changing market. One operational outlet reducing customer complaints by 50%.
 
pdf
 
Sales Effectiveness
 
23/04/2007
Success Stories
   
         
   
 
 
 
Vision of Customer Loyalty helps propel British Telecom into the 21st century
British Telecom, always an industry leader, has responded to privatization and increased competition by changing from a monopolistic to a customer-focused, employee-respecting culture.
 
pdf
 
Others
 
23/04/2007
Success Stories
   
         
   
 
 
 
Experience vs. Expectation
To dazzle a customer, you have to know what the customer wants, and then exceed those expectations. Anything less will not build customer loyalty.
 
wmv
 
Customer Service
 
23/04/2007
Video
   
         
   
 
 
 
Stepping Up to Supervision
Stepping up to Supervision
 
wmv
 
Leadership Development
 
23/04/2007
Video
   
         
   
 
 
 
Strategies that Win Sales
Join two AchieveGlobal sales experts for a web conference to explore and discuss new actionable ways to enhance sales performance
 
wmv
 
Sales Effectiveness
 
23/04/2007
Video